Privacy Policy
This policy explains how Sun Power Ben Hamad processes information through its Solar Lead Agent, which helps respond to customer inquiries received through Facebook Messenger and Facebook Page comments, including comments on Page ad posts.
Who is responsible
Sun Power Ben Hamad operates this customer-service app. You can contact us about this policy or your information using the details below.
Sun Power Ben Hamad
شارع البيئة قابس
Phone: 21622772 (Tunisia: +216 21 622 772)
For privacy or deletion requests, call us or send a private message to the Sun Power Ben Hamad Facebook Page you previously contacted.
Information the app processes
- Messages and comments: the content you send to our Facebook Page through Messenger or post as comments, along with related replies.
- Identifiers supplied by Meta: user and Page identifiers, and message, comment or post identifiers needed to associate an inquiry with the correct conversation.
- Conversation context: relevant conversation history, timestamps, previous replies and service information needed to understand and respond to your inquiry.
- Information you choose to provide: for example, your name, phone number, location or details about your solar energy inquiry.
How information is used
The app uses this information to receive and respond to inquiries, maintain conversation context, support customer follow-up, and help the operator review and correct responses. Relevant operator corrections and conversation context may be used to improve future responses.
Responses may be generated and sent automatically using AI. AI can make mistakes; call our team if you need clarification or personal assistance.
Services used to process information
- Meta APIs: receive Facebook Messenger messages and Page comments, identify the relevant conversation, and send replies as the Page.
- n8n: coordinate the automation that receives, processes and responds to inquiries.
- Supabase: store and retrieve conversation records, context and relevant operator corrections.
- AI model providers: process relevant inquiry content and context to generate responses. The workflow uses OpenRouter to connect to the configured model provider.
- Cloudflare: host this public website and process technical request information, such as IP addresses, for delivery and security.
Relevant information is passed to these services for their roles in delivering the website and customer-service app. Their infrastructure may process information outside Tunisia, and their handling of data is also subject to their applicable terms and privacy policies.
Storage and retention
Customer-service data is retained for as long as needed to respond to inquiries, maintain useful conversation context, follow up on requests and review response quality. Retention can differ between conversation records, workflow execution logs and provider records. You can request deletion using the process below.
Your choices and data deletion
You may contact us to ask about your stored information, request a correction, or request deletion. See our Data Deletion Instructions for the request process, identity verification and scope of deletion.
Deletion from the app does not automatically remove messages or comments held by Meta. You can manage those separately through Facebook or Messenger.
This website
This static website has no account registration, contact form, advertising pixels or analytics scripts. Browsing it does not require a login. Cloudflare may process technical request information to deliver and protect the site.
Policy updates
Changes to this policy will be published on this page with an updated date. Contact Sun Power Ben Hamad using the details above if you have questions.